Refund policy

7-Day Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at bnszone.store@gmail.com.

Please note that returns must be requested within 7 days of receiving your order. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Return shipping instructions will be provided after your return request has been reviewed and approved.

You can always contact us for any return-related questions at bnszone.store@gmail.com.

Damages and Issues

Please inspect your order immediately after receiving it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom-made or personalized products; and personal care products such as beauty products.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about whether your specific item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you received. Once your return is accepted, you can place a separate order for the new item.

European Union 7-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days of receiving the merchandise, for any reason and without providing a justification.

As with our standard return policy, the item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your returned item and will let you know whether your refund has been approved or rejected.

If your refund is approved, the amount will be automatically refunded to your original payment method within 7 business days.

Please keep in mind that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 7 business days have passed since your return was approved and you have not received your refund, please contact us at bnszone.store@gmail.com.